Terms & Conditions

Welcome to House of Spiritual. By accessing or using our website, products, or services, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

These Terms apply to all users of the platform, including customers, browsers, merchants, and contributors.

1. General Information

· House of Spiritual is a spiritual jewellery and wellness brand operating through its official website and digital platforms.

· We reserve the right to update, modify, or replace any part of these Terms & Conditions without prior notice.

2. Product Information & Availability

· All products displayed on the website are subject to availability.

· We make every effort to provide accurate product descriptions, crystal details, material information, images, colors, and sizing guidance. However, slight variations may occur due to natural stones, lighting, screen settings, or handcrafted production processes.

· Natural crystals, rudraksha beads, gemstones, and spiritual products may vary slightly in colour, texture, shape, and pattern due to their organic nature.

· House of Spiritual reserves the right to discontinue or modify products without prior notice.

3. Spiritual Product Disclaimer

· Spiritual products sold by House of Spiritual are intended for personal belief, spiritual practices, meditation, mindfulness, and lifestyle purposes only.

· We do not guarantee specific spiritual, emotional, financial, medical, or physical outcomes from using any product.

· Product descriptions and spiritual references are based on traditional beliefs, cultural practices, and commonly accepted spiritual interpretations.

4. Orders & Acceptance

· Placing an order does not guarantee acceptance. We may refuse or cancel an order due to:

o Product unavailability

o Payment issues

o Suspicion of fraudulent activity

o Errors in pricing or product information

· Once an order is confirmed, it cannot be edited or modified.

· You agree to provide accurate billing, shipping, and contact information.

5. Pricing & Payments

· All prices listed on the website are in Indian Rupees (INR) and are inclusive/exclusive of taxes as specified.

· The final payable amount will be shown during checkout, including applicable delivery or COD charges.

· We accept payments through secure payment gateways.

· For COD orders (if available), the complete payable amount must be paid at delivery.

· House of Spiritual is not responsible for payment failures or delays caused by third-party payment providers.

6. Shipping & Delivery

· Standard delivery timelines range from 4–7 business days after dispatch.

· Delays may occur due to weather conditions, logistics disruptions, public holidays, or unforeseen circumstances.

· Tracking details will be shared via email or SMS once the order is dispatched.

· Orders may be returned or cancelled after repeated failed delivery attempts.

(For detailed shipping information, please refer to our Shipping Policy.)

7. Returns, Exchanges & Refunds

· Returns and exchanges are accepted only as per the eligibility terms stated in our Return Policy.

· Refunds, where applicable, will be processed to the original payment method.

· Shipping charges, COD fees, and partial COD charges are non-refundable.

· Products damaged due to misuse, negligence, improper handling, or normal wear & tear are not eligible for return or refund.

(Please review our Return & Exchange Policy for complete details.)

8. Cancellations

· Orders once dispatched cannot be cancelled by the customer.

· House of Spiritual reserves the right to cancel orders due to stock issues, pricing errors, or suspicious transactions.

9. Intellectual Property

· All content on the House of Spiritual website including logos, graphics, product images, designs, videos, text, and branding elements are the exclusive property of House of Spiritual.

· Unauthorized copying, reproduction, or distribution is strictly prohibited.

10. User Conduct

By using our website, you agree not to:

· Interfere with website functionality or security

· Upload malicious files or harmful software

· Engage in fraudulent or illegal activities

· Misuse customer or company data

· Use the platform for abusive or unethical purposes

House of Spiritual reserves the right to restrict or terminate access to users violating these terms.

11. Privacy & Data Protection

· House of Spiritual values your privacy and follows responsible data protection practices.

· Personal information collected is used only for order fulfillment, customer support, website improvement, and brand communication.

· We do not sell or share your personal information with third-party marketers.

For more details, please review our Privacy Policy.

12. Limitation of Liability

House of Spiritual shall not be held responsible for any direct, indirect, incidental, or consequential losses arising from:

· Use or misuse of products

· Delays or failures in delivery

· Website interruptions or technical issues

· Reliance on spiritual interpretations or beliefs associated with products

Maximum liability, if any, shall not exceed the purchase value of the product.

13. Warranty Disclaimer

· All products are sold “as is” unless explicitly stated otherwise.

· We do not guarantee uninterrupted or error-free website operation.

· Spiritual and healing references are subjective and based on traditional beliefs.

14. Contact Information

For queries related to orders, policies, returns, exchanges, or support, please contact our Customer Experience Team through the official contact details mentioned on our website.